All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Order status updates and order notes (if any) will be sent through email.
Domestic Standard Delivery | 8-15 business days | S$7 flat rate
Estimated delivery time is based on domestic deliveries only.
Shipping cost will be waived for orders more than $100. You may select free shipping option during your checkout once your order has exceeded $100.
Please allow longer transit time if our courier is experiencing higher-than-usual parcel volume.
Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Customers are best advised to get in touch with the courier for latest update and further information.
It is HYSSES responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and contact us at firstname.lastname@example.org.
HYSSES is not liable for any loss of products during shipping. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time.
For international or bulk orders, please contact us here.