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Shipping Policy

Thank you for visiting and shopping at HYSSES.

The shipping rates and respective delivery dates are automatically calculated after you’ve entered your address during check out. You can choose the option that meets your preferences best. Faster delivery typically incur higher shipping costs. Please keep in mind that we will require 5-7 days to prepare your parcel before shipping.


Important: You are responsible for any taxes and duties charged during import to your country. Where possible, we will provide an indication of such costs when we present you the various shipping options.


Due to peak seasons or pandemic situation that affects international logistics, there might be unexpected delay in delivery timelines. These are beyond the control of HYSSES. We will help to monitor the delivery status which is send to us from the 3rd party logistics.

HYSSES is not liable for any loss of products during shipping. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time.


Following are the terms and conditions that constitute our Shipping Policy.

 

All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email. Pls check your spam / Junk folder.

Order status updates and order notes (if any) will also be send through email.

Shipping rates to respective countries vary by item weight and dimension, delivery destination, and shipping option. Exact shipping rates will
be shown at the time of checkout under shipping method. Please keep in mind that we will require 5-7 working days to prepare your parcel before shipping.

Due to peak seasons in international freight or pandemic situation that affects international logistics, there might be unexpected delay in delivery timelines. These are beyond the control of HYSSES. We will help to monitor the delivery status which is send to us from the 3rd party logistics

Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Customers are best advised to get in touch with the courier for latest update and further information.

It is HYSSES responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and contact us at online.orders@hysses.com within 7 days from the receipt of parcel, along with photos of the damage item(s), internal packaging and the external carton box photos (top, front & side views).


HYSSES is not liable for any loss of products during shipping. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time. HYSSES is also not liable for replacement of product's part(s) that is thrown away by mistake.




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